Being here for everyone
You disagree with an authority’s decision or procedure; the authority is inactive even though it should act; its decision-making is taking too long; you were not invited to become a party to certain proceedings; an officer treats you inappropriately, etc.
They treat you, or someone close to you, badly in a retirement home, treatment facility for long-term patients, psychiatric hospital, children’s home, prison, or some other facility, and you think that the Ombudsman should make an inspection.
Do you believe that someone is treating you differently because of your age, sex, nationality or on some other grounds specified by the Anti-Discrimination Act? Is it an authority, a company or local self-government that discriminate against you?
Have you experienced discrimination, unhelpfulness on the part of authorities or ill-treatment because of your disability? Would you like to let us know about any systemic problems, such as unavailability of certain services, barriers, etc.?
Read through our recommendations on how to deal with certain problems, such as debt enforcement, lengthy court proceedings, obtaining a construction permit, bullying at work, pension and social benefits, contact with children after divorce, infractions, etc.
June 3, 2024
Stanislav Křeček and Vít Alexander Schorm have presented the Annual Report of their office for the year 2023. They welcomed the fact that ministries and authorities had successfully used the Ombudsman’s findings to correct maladministration in individual cases and to change inappropriate practices. On the other hand, they also drew attention to some topics that remained open, such as the transformation of large institutions for people with disabilities and, above all, the upcoming establishment of a children’s ombudsman.
May 13, 2024
The Ombudsman helps EU citizens in various areas and situations, for example when they are disadvantaged at work, when they are claiming parental allowance or pensions or if their children have not received enough language support at school. EU citizens or their family members can ask the Ombudsman for help when they experienced unequal treatment due to their nationality. For more information about the Ombudsman's assistance to EU citizens, see the Ombudsman's website.
April 29, 2024
Two surveys of the Public Defender of Rights assessed the accessibility of public buildings in terms of construction law as well as in practice with the help of people with various disabilities. It turned out that construction authorities of municipalities with extended competence approve the vast majority of applications for exemptions from the decree on barrier-free use. This can hinder the accessibility of buildings for people with disabilities. Testers in the field have found that the level of accessibility and the number of barriers in public institutions differ depending on the type of disability. Buildings are most easily accessible for people with physical disabilities, while people with hearing impairments face the greatest barriers.