Complaints in the 2nd Quarter of 2016

A total of 2045 complaints were received in the 2nd quarter of 2016, which is 58 less than in the same period last year. The Defender (ombudsman) was approached by 1,329 persons in matters falling within her competence under the law, which is 21 less than in the second quarter of the last year. Thus, the proportion of complaints falling within the Defender’s mandate increased to 65% (the figure for the last year was 64%). Most complaints were related to social security (271 complaints); many complaints (160) concerned the area of construction proceedings and spatial planning and also the prison system, police and army (139).

In 108 of the complaints received, the complainants claimed unequal treatment by public administration and private individuals. The number of complaints directed against discrimination within the meaning of the Anti-Discrimination Act reached 63. In 10 cases, we also provided information and analyses related to discrimination to international parties and national bodies.

In the second quarter, we performed 6 systematic visits to facilities where persons restricted in their freedom are or may be present. In the area of monitoring detention of foreign nationals and performance of administrative expulsion, we monitored 1630 decisions.